TRAI releases recommendations on “Review of Terms and Conditions for registration of Other Service Providers (OSPs)”

The Telecom Regulatory Authority of India (TRAI) has released its recommendations on “Review of terms and conditions for registration of Other Service Providers (OSPs)”.

Based on the comments/inputs received from the stakeholders and on its own analysis, TRAIhas finalized its Recommendations on ‘Review of terms and conditions for registration of Other Service Providers (OSPs)’.

The salient features of the recommendations are as follows:

(a) Clarity in definition of OSP has been brought. Only voice-based, outsourced OSP need to have registration at par with the existing process. Data/internet-based OSP would need to furnish intimation only.

(b) Provision of services for captive purposes i.e. Captive Contact Centres have been kept out from the scope of asp. They would require to furnish intimation only.

(c) The complete process of registration/intimation shall be through an online portal and time-bound.

(d) Multiple asp centres of single company within one LSA can be registered as single OSP.

(e) Requirement of agreement bank guarantee for sharing of infrastructure between domestic and international OSP of the same company has been removed.

(f) Requirement of agreement and bank guarantee for availing Work-fromHome (WFH) facility has also been removed. Further, the requirement of PPVPN has been removed and any commercial VPN can be used to establish connectivity for WFH.

(g) Internet obtained at one OSP centre can be shared with other OSP centres of same company (provided the ISP has geographical jurisdiction).

(h)International asp may have EPABXat foreign location.

(i) Contact Centre Service Provider (CCSP)/ Hosted Contact Centre Service Provider (HCCSP) providing platform as a service are brought under registration. The CCSP/ HCCSP involved in reselling of telecom resources would require VNOlicense.

U) CCSP/HCCSP to be given 3 months’ time to get themselves necessary registration/license after the declaration of the policy by DoT.


Telecom Regulatory Authority of India

[Press Release No. 103 of 2019]

[Press Release dt. 21-10-2019]

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